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I ordered a bag on the 19th of March and it was supposed to arrive in store either the 22nd or the 23rd of March. The bag did not arrive in the store until the 4th of April, so 12-13 days of delay.

I called costumer service multiple times during these 12/13 days and initially they told me that they did not even know where my package was and that they would probably had to reorder it. I was fine with waiting, however, I asked them if I could have a discount on a future purchuse due to the inconvenience and the guy form the costumer service said that they will eventually do it (I don't know exactly what type of discount he was talking about but he thought it was reasonable request). When I received the notification that the bag finally got to the store, I called costumer service again to know anything about this discount and the lady at the phone was denying the delay at all, telling me that the delay was actually only 5 days since it started from the day the bag was shipped, which was on the 30th of March and thus I was not entitled of any discount. To be honest, I do not agree on the fact that this corporate deem "delay" only from the day of the shipping, because instead of waiting 3 days I waited 16 days (TO ME THIS IS DELAY).

However, if this is the Stradivarius policy, there wasn't anything that the lady from costumer service could have done about it, and I understand that, but she was very rude and she was denying the fact that I still had to wait much more that I was supposed to. She could have been apologetic and nice, and I would have left the phone call way less angry that I actually was.

In conclusion, DO NOT ORDER ANYTHING FROM THE ONLINE STRADIVARIUS WEBSITE, it will probably be delayed, you will have to call the costumer service multiple times because they will not reach out to you, and you will not get any discount for the delay/ inconvenience. I am posting this on every review website so that more people can be warned.


Preferred solution: A discount for a future purchase .

Location: Amsterdam, North Holland

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