I made a purchase at the store in spain , I was told there I was able to exchange in England if sizes were wrong as bought tgem as gifts fir my daughters. I have returned to England and now been told I cannot exchange my 2 tops even though you stock these items online and in store in England.

Im now left with 2 tops that are no use to me £40 out of pocket and 2 unhappy daughters. The company is refusing my request and said it is not policy to exchange purchases made in different country. Its the same company for goodness sake and im not asking for my money back just an exchange and I have tge receipt. Ive even offered to pay postage back to Spain.Will never buy anything from them again .

Lost my custom. I used to spend at least £100 monthly , I will now take my custom elsewhere!!

Location: Slough, England

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